A farmer’s payment starts with the right account details.

A small error with a long journey back

The payment team may have an approved amount and the correct farmer’s name, yet still encounter an account-detail problem. Once an instruction is returned, someone has to trace it, establish the error and prepare the next step.

Checking beneficiary information earlier gives the cooperative a chance to deal with an exception before it becomes a returned payment. That is the practical focus of the planned Korosho programme.

Two records that belong together

The beneficiary record identifies the intended recipient. The transaction record follows the instruction and its outcome. A correction to one should remain understandable in relation to the other.

For the team doing the work, the useful history shows what was checked, which information changed, who authorised the next instruction and the response that followed. That makes a later enquiry easier to investigate.

A pilot with practical questions

The first questions concern the quality of recipient information and the way exceptions are handled. How many records need correction? How long does correction take? Can the payment team explain the result to the farmer?

Those questions create a useful basis for a pilot. The answers should come from dated programme records, with completed and unresolved transactions counted separately.

The cooperative relationship

Korosho CJE is formed by cooperative unions and serves its member organisations. CapitalPay’s programme concerns account checks and the financial records surrounding payment preparation.